Samsung washer door is locked
Last Update date : 2024-09-26
If your Samsung washer door is locked, it’s likely to prevent water from leaking, especially in front-load models. Here are steps to troubleshoot and unlock your washer door:
Why the Door Locks
- Water Prevention: The door locks to prevent water from spilling out during operation.
- Child Lock: On some models, the Child Lock feature will also keep the door locked to ensure safety.
Steps to Unlock the Door
1
Check the Child Lock:
![Child Lock]()
Make sure the Child Lock feature is not engaged. This feature prevents children from opening the door and potentially getting hurt
2
Verify Cycle Completion:
Ensure the wash cycle has finished. Check that the timer has expired and all water has drained.
To cancel the cycle, press Start/Pause (hold to start).
3
Wait for the Door Lock to Release:
- It may take a few moments for the door lock to disengage after the cycle is complete.
- Confirm that the door lock light is off. This light indicates that the washer has drained properly.
- If the washer was paused while filling with water, you must wait one minute before the door can be opened.
Emergency Drain Option
If you are still unable to unlock the door, you can manually drain the water from front-load washers using the emergency drain hose. Once the water is drained, the door should unlock.Our guide to cleaning the pump filter includes instructions for draining the emergency drain pipe.
Note: If the door still won't unlock, please Contact us to request a service.
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