Lines on Samsung TV screen
There are a few different ways you might see lines or missing pixels on the TV screen. To determine whether this is a software problem or a hardware issue, please follow the steps below:
Troubleshooting
Performing a Picture Test
![Home icon](http://images.samsung.com/is/image/samsung/assets/au/support/tv-audio-video/what-is-samsung-tv-e-manual-and-how-to-access-it/remote-control-home-button1.png)
![Home icon](http://images.samsung.com/is/image/samsung/assets/au/support/tv-audio-video/what-is-samsung-tv-e-manual-and-how-to-access-it/remote-control-home-button1.png)
![Settings cog](http://images.samsung.com/is/image/samsung/assets/au/support/tv-audio-video/what-is-samsung-tv-e-manual-and-how-to-access-it/television-settings-image.png)
Follow the steps below to learn how to perform a Picture Test on your 2020 and 2021 model TVs
![Home icon](http://images.samsung.com/is/image/samsung/assets/au/support/tv-audio-video/smart-tv-there-are-horizontal-vertical-lines-on-the-tv-screen/remote-control-home-button1.png)
![Settings cog](http://images.samsung.com/is/image/samsung/assets/au/support/tv-audio-video/smart-tv-there-are-horizontal-vertical-lines-on-the-tv-screen/television-settings-image.png)
![Circle with a spanner inside](http://images.samsung.com/is/image/samsung/assets/au/support/tv-audio-video/smart-tv-there-are-horizontal-vertical-lines-on-the-tv-screen/1general-icon.png)
Note: If Device Care is grayed out, please exit the app running in the background of your TV.
Note: To help with further diagnosis of your device, click on the link for information on running a scan using Device Care.
![Home icon](http://images.samsung.com/is/image/samsung/assets/au/support/tv-audio-video/smart-tv-there-are-horizontal-vertical-lines-on-the-tv-screen/remote-control-home-button1.png)
![Settings cog](http://images.samsung.com/is/image/samsung/assets/au/support/tv-audio-video/smart-tv-there-are-horizontal-vertical-lines-on-the-tv-screen/television-settings-image.png)
![Cloud with a question mark in it.](http://images.samsung.com/is/image/samsung/assets/au/support/tv-audio-video/smart-tv-there-are-horizontal-vertical-lines-on-the-tv-screen/1support-icon.jpg)
Note: If Self Diagnosis is grayed out, please exit the app running in the background of your TV.
2015 Models: Menu > Support > Self-Diagnosis > Picture Test
Note:
- Make sure to update the software: Settings- Support -Software Update- Update Now
- If you require further assistance, please contact our Contact Center experts.
This feature is only available on specific models. Please refer to your user manual for more information
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