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Welcome to Online Shop Support

FAQ Categories

Samsung Account
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Enjoy access to Samsung services and applications.
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Products and Orders
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How can we help you with your order?
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Payment and Finance
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Payment options to fit every pocket.
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Delivery and Installation
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Check the delivery status of your orders,
track individual shipments and more.
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Returns and Cancellations
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How to return an item(s), cancel an
order and other common questions.
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Service and Warranty
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Find out everything you need to know
about your service and warranty.
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Samsung Care+
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Your questions about our worldwide
additional accidental damage insurance
answered.
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Useful guide for Online
Shopping

Trade-in Samsung Care+ Interest-free instalment Online Shop Exclusive Offers

Online Shop Support

Need help choosing a new device?
Have your questions answered by a Samsung expert.

Need Help?

Online Shop Service Hotline

Hotline: 3698 4633 (Hong Kong) |
0800 333 (Macau)

Service Hours: Monday to Sunday (Including Public Holidays) | 9am-12am

Chat with a Samsung Expert Online

Service Hours: Monday to Sunday (Including Public Holidays) | 11am-10pm
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