Delivery may be delayed due to our inventory status, logistics partner circumstances, natural disasters, or other situations.

If your delivery is delayed, we will inform you via the email address or phone number which you registered during your purchase.

We will always try our best to deliver your product safely.
Please contact the call center ☎3698 4633 (Hong Kong) or 0800 333 (Macau) if your delivery status is "Completed" but you have not received the item.