The refund process may take different amounts of time depending on the payment method and related provider.

Your refund will take 7-14 working days from the point of refund approval.
If you have not received the refund in the expected refund period, please contact the call center ☎3698 4633 (Hong Kong) or 0800 333 (Macau). Our customer service team is available 10am to 7pm daily.