Samsung Trade-in Program is a device trade-in program provided by Samsung and its trade-in partner to offer customers an opportunity to receive monetary value for trading in their eligible devices when they purchase a new Samsung mobile, tablet, true wireless earphone, smart watch or notebook PC. Customers need to purchase the new Samsung mobile, tablet, true wireless earphone, smart watch or notebook PC via Authorized Resellers / Authorized Distributors in Hong Kong to qualify for the Samsung Trade-in program. Customers may participate in this program via our dedicated trade-in portal.

To participate in this program, customers must complete a simple device diagnostic assessment to determine the value of their eligible device for trade-in. Customers can visit dedicated Samsung Experience Stores to make a final physical assessment of the device and determine the final trade-in value. Customers will receive payment for their trade-in device via Bank Transfer / FPS to their Hong Kong bank account. The end to end process will generally take 7-9 business days.