We regret to inform you that any returns for a change of mind will not be accepted.

For TV, Refrigerator or Washing Machine, we accept free refunds and returns if the products are unable to be delivered due to size fitting. Returned products must be in its original, unopened and sealed package.

In case of faulty products or if the products delivered are not what you ordered (The model or color is different from what is indicated on the order summary), please contact Samsung Customer Service Team via Live Chat (from 11am to 10pm), or call ☎3698 4633 (Hong Kong) or 0800 333 (Macau) (from 9am to 12 midnight) for exchange of products within 7 days upon delivery.

For the product exchange process, please click here.