You can cancel the trade-in of your device at any time before you confirm the transaction with our trade-in partner inspection staff.

Once you have confirmed the transaction, any request for cancellation of trade-in of your device and return of your device and/or any data or information contained in such device will no longer be accepted.

However, in the event the inspected value of your device is different from the original quoted value and you do not accept that revised value upon inspection, you can still decline the revised value and cancel the transaction. Our trade-in partner will then return the device to you.