Galaxy A5/A3 2017 (Hong-Kong version): Why does Touchscreen Not Respond Properly?

Please check the window vinyl protecting the window screen, which is attached on Galaxy A5/A3 2017 device.

 

The In-box window vinyl attached to Galaxy A5/A3 2017 device at the time of purchase may cause the touchscreen to malfunction and accordingly touchscreen may not function properly. In this case, we recommend using the devices after detaching it.

 

Window vinyl

 

 

 

If you have experienced your device touchscreen responding slowly or improperly, please check the following items.
• Do not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction.
• If you attach a screen protector or optional accessories to the touchscreen, the touchscreen may not function properly.
• If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if you tap the screen with sharp objects or your fingertips, the touchscreen may malfunction.
• The touchscreen may malfunction in humid conditions or when exposed to water.
• Restart your device to clear any temporary software bugs.
• Ensure that your device software is updated to the latest version.
• If the touchscreen is scratched or damaged, visit a Samsung Service Centre.