How to troubleshoot Camera app errors

If a 'Camera failed' warning appears on your screen, or if your device freezes or slows down while using the Camera app, please refer to the following guide to troubleshoot the issue.

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

If you try to take pictures or videos using the Camera app but it keeps crashing or the 'Camera Failed' warning appears on your screen, resetting the Camera app may fix the problem. Please follow the steps below.

If your device is still slow or freezes even after you reset the Camera app, try force restarting your device to resolve the issue.