How to use Samsung Remote Support Service for your Smartphone and Tablet?

- Data transfer, backup and restore

- New features advice

- Software update check

- Account settings (Samsung/Google™/email/etc.)

How to get started?

1. Download the "Smart Tutor" from GALAXY Apps (or Play store) and install on our Android device.

Download link : click here

2. Make a phone call to the SAMSUNG Contact center. 
   (After agreeing "Terms and Conditions",the phone number of contact center will be displayed.)

3. Enter the 6 digits connection code given by a tech expert.

4. Once connected, a tech expert will diagnose your mobile.

5. If you want to terminate "Smart Tutor", please tap "Disconnect" menu.

Q&A

Q : What conditions are restricted to use this service?
A : All Android smart phone and tablet series(Over Froyo version) can be offered this service except GED(Google Experience Device).

Q : Do I have to pay for using this service?
A : It depends on the method of data network connection. Once using Wi-Fi, there is no charge. But if using 3G(or 4G) data connection, local operator will charge some fee according to your network data fee. Before the connection, ensure to check Wi-Fi availability for free support.

Q : What's the benefit?
A : 1) Safety & Reliable : Don't worry about exposing our private information. "Smart Tutor" restricts a tech expert from accessing applications with customer's private information such as Gallery, Message, e-mail and other throughout special features.
     2) Convenient & Easy : Provide remote support from our Android device quickly and easily if we can use 3G/4G or Wi-Fi.

Q : After terminating this service, smart tutor application is still installed. Is it safe?
A : If there is no connection with a tech expert, it's not sharing your information and data. And once be connected with a tech expert, you can see "smart tutor active" red character on the right of bottom of mobile.

Q : A tech expert can see all my personal data?
A : A tech expert can see all menu and data in the mobile in order to diagnose. But if you don't want to share some information, you can choose "No" option. When a tech expert is trying to access personal information and menu, some pop-up will be displayed and it will ask your permission.