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Premium Pickup & Delivery Repair Service

Last Update date : Nov 23. 2020

"Premium Pickup & Delivery Repair Service" is provided by Samsung customer service center. The center is responsible for picking up Samsung mobile phones or tablets from customers' addresses and delivering to Samsung customer service center for inspection and repair. After completion of the repair, the center will be responsible for returning the Samsung Product back to the pickup address. Please refer to the following links for details.

Service Scope

² What product can request for premium pickup & delivery repair service?

² Can I attach charger, cable, headphone, S Pen along in case I suspect those accessories are also malfunction?

Service Charge

² How much would Premium Pickup & Delivery Repair Service cost?

² Will the premium pickup & delivery repair service incur any cost?

² How do I pay the service charge of Premium?

² How can I pay the repair fee (if any)?

² Can I request for a repair charge invoice?

Delivery Schedule

² What is the pickup & delivery schedule?

² What's the cut off time for the same-day pickup?

² How can I request for urgent pickup / delivery service?

² What happens if I miss your courier delivery schedule?

About Repair

² When will I get back my phone?

² How do I know when the Samsung Product will be delivered?

² How do I know the device repair result?

Pick up & Delivery Details

² Can I request delivery to another location other than the original pickup location?

² Can I drop-off my phone in service center and request single trip delivery to my preferred address?

² Can I request single trip pickup / delivery service?

Precautions

² Should I need to prepare anything for the pickup service?

² Do I need to prepare for the Samsung product before the return?

² Can I authorise someone to accept the pickup & delivery on my behalf?

Thank you for your feedback!

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