Useful tips for Live Chat

Live Chat is a real-time support service for customers to chat online with Samsung agents for enquiry, questions or other assistances. 

You will need to input your basic personal information (name, email address and phone number), and product category before using Live Chat service.

Apart from technical support to Samsung products, any enquiry, questions or feedback related to Samsung Support, inlcude but not limited to Service Centre locations, gift redemption and service quality, are all welcome. 

You can also require assistance for our remote service using Live Chat. 

For enquiry related to Mobile Device, Computer & Samsung Pay, the operating hours would be 24/7 (24 hours a day, Monday to Sunday, including Public Holiday).

For enquiry related to TV, AV & Home Appliances, please contact us during 9am-8pm (Monday to Friday).

Live Chat service is also available during Saturday, Sunday & Public Holiday from 9am-6pm.

Live Chat is free of charge. We support two languages: Chinese and English.

You can access Live Chat on samsung.com. Simply hover on the Support button at the top right hand corner, and click Live Chat.