How to use Google One to back up your Galaxy phone’s data

Notes:

• The data that is backed up includes: photos, videos, apps, app data, contacts, call history, MMS messages and device settings.
• Once set, your Galaxy phone will automatically back up when it is connected to Wi-Fi after being idle and charging for two hours.
• Be aware that your backed up data (excluding items backed up to Google Photos) will be deleted if your Galaxy phone has been idle for 57 days or you turn the back up feature off.
• Your Google One backup can take up to 24 hours. When your data is saved, "On" will be below the data types you selected.

Note: Data restoration may vary based on your Galaxy phone and Android version. Files backed up on a newer version of the phone cannot be restored on an earlier version.

Please note:

• Before changing / switching to a new device or perform a factory reset to your old device,   end user must check his device back up has been created on Google one drive via another device or Google one application or website.


• If one or more type of file is missing after you restore a Google One backup, try these steps:
  • Make sure your device is online.
  • If you use mobile data, try to connect to Wi-Fi for a better connection.
  • Local device storage has enough space to fit the backup.


• Your new device's version of Android is the same or newer than your old device.


• If any Restore options are grayed out or you receive an error message, you may need to do some extra steps. One common solution is to check that your Android operating system is updated. To back up and restore your phone, it must run Android 8 or higher.