I received my order with missing and/or incorrect items. What can I do? 

If your order has missing / incorrect item(s) upon arrival, please report it by contacting our Customer Support team at 1-800-88-9999 (24 Hours / 7 days a week) or email us at my_shop@samsung.com for assistance.
Our team may ask you to provide supporting documentation for internal investigation and you will be informed accordingly on the next steps.