What is the service scope included for installation services in East Malaysia?

1. Aircon installation service scope

This Service Scope anticipates for a standard Service. Service package includes:
• Unpack and verify condition of new Samsung aircon
• Free 3ft Copper Pipe and 15ft Drainage Pipe
• Free Compressor Bracket
• Cabling between indoor unit and outdoor unit
• Guide customer on basic product functions
• Old aircon unit can be taken & disposed by installer
• 60 days Workmanship Warranty by the installer from date of installation
• Price:

Optional/Add-On Services (Not included in this Installation Package)

a) In the event customer require additional materials or services to complete the installation, our installers can provide these services at an additional price. Payment will be made by Customer to the installer directly.

b) List of add-on services:
• Extension for Pipes/ Additional spare parts/Concealment of piping.
• Power point – RM300
• PVC casing
• Reallocation/ Dismantle of old aircon
• Repainting of conceal location

2. TV set up service scope

2.1 Subject to the serviceable postcode areas, we offer 2 types of TV installation service:
(a) Basic TV Set-Up; and
(b) Basic TV Set-Up + Wall-Mount Bracket Set Up.

2.2 Basic TV Set Up
(a) Unpack and set up new TV on table top;
(b) Plug TV into power source and verify that TV is functioning;
(c) Connect any new or existing video and/or audio components provided by customer in the same room. This includes connection to Wi-Fi and television provider but excludes mounting speakers on the wall or ceiling;
(d) Connect and group all wires and cables but excludes hiding wires or drilling holes;
(e) General overview and demo of TV functions;
(f) Clean up job area by removing TV packaging; and
(g) Dispose old TV unit, if required.

Note: Any issues related to the installation work must be reported within 24 hours of completion. 60 days workmanship warranty by the installer from date of installation.

2.3 Basic TV Set-Up + Wall-Mount Bracket Set Up.
(a) Basic TV Set-Up as set out in 2.2(a) - (g) above;
(b) Unbox new TV wall-mount bracket;
(c) Mount the wall-mount bracket securely and test the installation to ensure proper functioning.

Note: "Basic TV Set-Up + Wall-Mount Bracket Set Up" is applicable provided the TV purchased from Samsung Online Store comes together with the TV wall mount. Strictly no cancellation of TV wall mount installation service and no refund of installation fee to the customer. Customer is responsible to ensure that the wall is suitable for the installation and provide access to the installation area at the scheduled installation time.

2.4 Details of TV Set-Up Service

*In the event customer opted to add-on material/services in addition to the Basic TV Set Up & Basic TV Set-Up + Wall-Mount Bracket Set Up , the add-on services can be provided by the installer (strictly subjected to installer’s capability) at additional price to be paid directly by the customer to the installer.

2.5 Pricing
(a) Pricing for Basic TV / Monitor Set-Up

Note: Optional/Add-On Services for Basic TV Set Up

i) Additional pricing to install TV on the existing wall-mount bracket that has been attached on the wall.

ii) Additional pricing to install TV on to new wall-mount bracket (wall-mount bracket is not provided)

(b) Pricing for Basic TV / Monitor Set-Up + Wall-Mount Bracket Set Up.

Note: Provided the TV purchased from Samsung Online Store comes together with the TV wall mount bracket.

*Customer must clearly indicate to installer delivery of item to which floor. If lift is not accessible for floors above G floor, there will be additional charges of RM50 (1st -2nd floor) or RM 80 (3rd -4th floor).

4. Dryer installation service scope

This Service Scope anticipates for a standard Service. Service package includes:
• Unpack and verify condition of Dryer. Ground/floor installation only.
• Adjust the leveling feet and connect the drain hose (No plumbing work provided)
• Change the reversible door (depends on the site condition)
• Connect power and switch on to test.
• Guide customer on basic product functions
• Clean up job related area
• 60 days Workmanship Warranty by the installer from date of installation
• Disposal and dismantle of old unit
- Weight: Not more than 100kg, able to carry by 2 installers
• Price

Optional/Add-On Services

• Additional amount for stacking installation without stacking kit – RM 30

*Customer must clearly indicate to installer delivery of item to which floor. If lift is not accessible for floors above G floor, there will be additional charges of RM50 (1st -2nd floor) or RM 80 (3rd -4th floor).

*Customer must clearly indicate to installer delivery of item to which floor. If lift is not accessible for floors above G floor, there will be additional charges of RM50 (1st -2nd floor) or RM 80 (3rd -4th floor).

6. Sound device set up service scope

6.1 Subject to the serviceable postcode areas, we offer 2 types of Sound Device installation service:
(a) Basic Sound Device Set-Up; and
(b) Basic Sound Device Set-Up + Wall-Mount Bracket Set Up.

6.2 Basic Sound Device Set-Up
(a) Unboxing, install and setup, testing & demo for the sound device only.
(b) Connect sound device with power source and main master device then verify it is properly functioning.
(c) Guide customer on basic product functions.
(d) Connect and group all wires and cables but excluding hiding wires or drilling holes.
(e) Removal of the product packaging and clean up job related area.

Note: Any issues related to the installation work must be reported within 24 hours of completion. 60 days workmanship warranty by the installer from date of installation.

6.3 Basic Sound Device Set-Up + Wall-Mount Bracket Set Up
(a) Basic Sound Device Set-Up as set out in 6.2(a) - (e) above;
(b) drill hole for the sound device wall mount bracket,
(c) Mount the wall-mount bracket securely and test the installation to ensure proper functioning.

Note: Customer is responsible to ensure that the wall is suitable for the installation and provide access to the installation area at the scheduled installation time.

6.4 Pricing