How to fix moisture detect warning in your Samsung device

Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port.

Water will naturally evaporate from the charging port within approximately 1 to 2 hours. If any liquid other than fresh water enters the charging port of your device, you must rinse it in fresh water and dry it thoroughly with a dry, soft cloth.

Wireless charging is not affected by moisture or foreign materials in the charging port. If your device supports wireless charging, you can try charging it that way. Make sure to thoroughly dry the device before placing it on the wireless charger.

If the previous instructions do not work, please reach out to our Samsung Malaysia Careline 1800 - 22 - 8899 or go to a Samsung walk-in service center. You may make appoinment here or request a pick up service here.