What to do when the proximity sensor not working properly?

Please check to see if you've attached a screen accessory, such as a screen protector, sticker, protective film, or glass protector,

that's covering the proximity sensor of your device.

- Unapproved screen protectors may also cause the sensor to malfunction.

- Ensure that the sensor area is clean. If features that use the proximity sensor continue to have the same problem.

Please visit an Authorized Samsung Experience Store or Samsung Service Centre with your device.