What is Intelligent Scan and how to use it?

Intelligent Scan cannot be used for the first time after powering on the device

This is a deliberate setting for device security.

To use the device, you must unlock the screen using the pattern, PIN, password you set when registering your face and irises. Be careful not to forget your pattern, PIN, or password.

If irises and face are not recognised

Unlock the device using the pattern, PIN, or password you set when registering the irises, and then re-register your irises
 

If your pattern, PIN, or password is forgotten, you will not be able to use the device if you don’t reset it

If you change screen lock method to swipe or none

All of your biometric data will be deleted. If you want to use your biometric data in apps or features, such as Samsung Pass and Samsung Pay, you must register your biometric data again

If you forgot password / unable to unlock your Samsung phone

Please visit Find My Mobile to do a password reset.

Read step by step guide to unlock your Samsung phone

How to delete Iris / Face data

1. Go to settings > Lock screen and security

2. Tap the Iris Scanner / Face Recognition > Unlock the screen using the preset screen lock method

3. Tap Remove iris / face data > Tap REMOVE

Once the registered data are deleted, all the related features will also be deactivated

Circumstances where Iris Scanner may not work properly

Device related

• Your unofficial screen protectors are blocking the Iris scanner

• Dirt and debris on the iris camera, LED sensor or proximity sensor will affect Iris scanner performance

• Device is not stable, or adjusted lower than your face

Non-device related

• Sunglasses, contact lenses

• Puffy eyes

• Strong light or no-light conditions

• Moving from bright light to low-light conditions suddenly

• Eye disease affecting your irises, or when you’ve undergone intraocular lens implant surgery or eye surgery that scars the irises

• Laser-assisted vision correction surgery such as LASIK or LASEK, may alter the shape of cornea