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Frequently Asked Questions
More questions? Check out the FAQs below.
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How do I buy Galaxy Z Series?Go to https://www.samsung.com/nz/smartphones/galaxy-z-fold6/buy/or https://www.samsung.com/nz/smartphones/galaxy-z-flip6/buy/ and select the product you wish to purchase and click on "Buy now".
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What should I do if I'm having trouble placing an order?For any technical difficulties you are experiencing with our website, please contact us.
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How to trade in my old device and save on my new Galaxy?a) Select your new Samsung Galaxy device and the eligible device you want to trade in.
b) Validate your device: In the trade-in tool, you will be asked to enter your IMEI or Serial Number for us to validate it.
c) Determine Value Answer a few simple questions to determine the estimated trade-in value of your eligible device. If you accept the quote, the estimated trade-in value will be applied to the purchase price of your new Samsung Galaxy device at time of checkout.
d) Ship your eligible trade-in device: Once you place the order, you’ll receive an email with shipping instructions and a pre-paid shipping label for your trade-in device. Carefully follow the instructions and use the pre-paid shipping label to ship your trade-in device. Once we have received your trade-in device and the condition has been verified, the final trade-in value will be determined. If the final trade-in value differs from the estimated trade-in value, at our sole discretion, you may be offered an adjusted trade-in value by email which will also describe the next steps in the process. T&Cs apply. -
How to enjoy 0% instalments payment option?Pay with 0% interest up to 36 months with Q card. T&Cs apply. See https://www.samsung.com/nz/offer/interest-free/ for more information.
*Image simulated. Samsung account login, Google account login and internet connection may be required for certain AI features. Galaxy AI features are included with the purchase of eligible Samsung Galaxy devices until the end of 2025. Feature availability and associated costs are subject to change.
*Galaxy Z Flip6 is available in four standard colours - namely Blue, Silver Shadow, Mint and Yellow. In addition to this, Samsung reserves three unique colours – Crafted Black, White and Peach as Online exclusive models.
*Samsung Galaxy Z Flip6 price in New Zealand (2024) are $2,099 RRP for 256GB storage and $2,299 RRP for 512GB storage. Samsung New Zealand also offers 36-month instalments at 0% interest starting at $58.30/mth through Q Card.
*Galaxy Z Fold6 is available in three standard colours - namely Navy, Pink and Silver Shadow. In addition to this, Samsung reserves two unique colours – Crafted Black and White as Online exclusive models.
*Samsung Galaxy Z Fold6 price in New Zealand (2024) are $3,049 RRP for 256GB storage, $3,299 RRP for 512GB storage and $3,799 RRP for 1TB storage. Samsung New Zealand also offers 36-month instalments at 0% interest starting at $84.69/mth through Q Card.
*36-month instalments at 0% interest are available to approved Q Card customers only. See https://www.samsung.com/nz/offer/interest-free/ for more information. Trade-in is not available for purchases paid with Q Card.
*Trade-in price quoted is based on trading in a Samsung Galaxy S24 Ultra 5G 1TB in full working order and good condition. Visit the https://www.samsung.com/nz/galaxytradein/ for further details, T&Cs and a list of eligible devices. This program is only available while stocks last and is subject to limited availability.
*Samsung Care+ is administered by The Warranty Group Australasia Pty Ltd. (CN 920655) and underwritten by Virginia Surety Company, Inc. (CN 920655), trading as Assurant. An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Exclusions apply. See Terms and conditions for more information. https://www.samsung.com/nz/offer/samsung-care-plus/#tnc
*12/24/36 Months Interest Free - Available on Long Term Finance (LTF) for online only. Min Spend $200/$800/$1,000. Lending criteria, $50 annual Account Fee, fees, T&Cs apply. $55 Establishment Fee applies to your first LTF transaction, $35 Advance Fee applies to subsequent LTF transactions. Min payments of 3% of the monthly closing balance or $10 (whichever is greater) are required throughout interest free period. Paying only the minimum monthly payments will not fully repay the loan before the end of the interest free period. Standard Interest Rate of 28.50% p.a. applies.
