Bring your 'Order confirmation' email. You'll also need a valid government-issued photo ID that matches the full name that you have indicated upon placing your order, to protect your order from incorrect delivery or receipt by an unauthorized person.

Orders made online and scheduled for in-store pick up will be held at the store for 2 weeks. If you have not picked up your orders by the end of the 2 weeks, you will be refunded. Turn around time will depend on the payment provider's service level agreement.

Unfortunately, this is not possible in the Philippines. We do not allow change of mind for returns. For defective units, it should be brought to the service center for proper assessment. Standard warranty T&C shall apply.

Unfortunately, not at the moment.

We hope to welcome you in person. But if you are unable to pick up the parcel, please ensure to follow the guidelines hereafter:

1. You must equip your representative with an authorization letter. A sample authorization letter can be downloaded Here. For verification prior to release, you must indicate your contact number;
2. You must provide a valid government ID with signature;
3. You must provide a copy of the e-receipt sent via email and email confirmation from s.com;
4. Your representative must present his / her valid ID.

The store personnel reserves the right to accept or decline the claim based on verification parameters. You can reach out to our Samsung Customer Service for any assistance.

We understand that you have a busy schedule, yet during the 14-day window period, our store personnel and/or Customer Service agents will reach out to you via message or call to remind you for your order pick-up. For alternative arrangements, you may contact our Customer Service team at:

☎ #GALAXY (425299)
✉ Email
⌨ Live Chat support

This will be considered and accommodated on a case-to-case basis.