Unfortunately, there are restrictions for product registration. Only Samsung products are eligible for registration, and storage devices such as SSDs, accessories, and components that constitute the product cannot be registered even if they are Samsung products.

• Check if the product is eligible for registration. 

• Check for characters that look alike. The letter "O" may look like the number zero "0" or the letter "S" may look like the number five "5." 

• Make sure there are no missing digits.

    - IMEI: 15 digits

    - Mobile/Tablet/Wearable device S/N: 11 digits

    - Other products S/N: 15 digits

• Please enter the serial number located on the product itself and not the one on the packaging/box.

We have prepared guides for each product, so simply click on the "How to find Serial Number or IMEI" button when prompted.

* Go to Product Registration → Click 'Register' → Click 'Enter serial number/IMEI' → Click 'How to find your Serial Number or IMEI'

Scan the QR code using the camera app on your Samsung device and follow the instructions. This feature is only supported on Samsung home appliances and non-smart B2C monitors. Make sure not to confuse the QR code for SmartThings.

When you connect your Samsung smart home appliances to the SmartThings app, they will automatically appear as Unregistered Products under My Products. You can register the product by simply clicking on the 'Register' button.

You can register your Samsung Product using the Samsung Members App by following these steps:

1) Open the Samsung Members app, and tap ‘Support’.

2) Tap on ‘+ Register’.

3) You may then register through the following methods: Scan QR code, Scan Wi-Fi, or Manual input/barcode.

4) To complete the registration on Samsung.com,  find the product in Unregistered Products under the My Product tab and click the 'Register' button.

* Please note, products registered on this website may not be visible in the Samsung Members app.

Samsung TV models produced from 2020 have a convenient feature that allows you to register through your TV. This means that you don't have to find your serial number, making the process quick and easy. Follow the steps below to register your TV.

1) Press the Home button on your remote control, then select Samsung Account.

2) Log into your Samsung account. If you have a Samsung mobile device, you can use the same account details.

3) Select 'TV Registration' in My Account.

4) Read the on-screen terms and conditions, then select 'Agree & Register'.

5) Once the registration has been completed, select 'Close'.

• Using a VPN can cause connection issues. We recommend not using a VPN while registering.

• If you fail to register your product using the Samsung Members app, uninstall and reinstall the app, then try again.

You can access your list of registered products under the 'My Products' tab.

Registering your products gives you faster support and access to all the services for your registered products in one place.

• Product details are immediately available to Samsung Customer Service making it easier to find documents and queries can be processed more quickly.

• Download the latest manuals, FAQs and instructions without having to search for your product.

• Track your service status online.

• Enjoy expanded experiences with recommended products based on My Products

Product registration is required for Samsung repair services online. Register your product under My Products and click on the Get Support button.

The personal information collected via the Samsung Account on My Page is used as follows:

• We provide the information of the device that the customer has logged in or purchased while logged in to make product registration and repair request process easier.

• Simplify the process of monitoring the status of product repair requests.

• Make it easier to find information about new products related to the products that the customer owns.

Samsung Electronics is committed to earning users' trust by lawfully using personal information for its intended purpose and guaranteeing users' rights and choices regarding the provided personal information. To earn users' trust, we transparently disclose how personal information is used and protected. Also, we inform users about their rights and how they can exercise them in detail. For more information on the collection and usage of data, please refer to the Privacy Notice below:

• Samsung Account: https://v3.account.samsung.com/policy/privacy

• Samsung.com: https://www.samsung.com/sg/info/privacy/