What is Samsung's Price Promise?
We understand the importance of getting the best value for your money, and that's why here at Samsung, we offer a comprehensive Price Promise. If you find an identical product in stock for a better price at an Eligible Retailer within 3 business days of your date of purchase, we'll match the price and refund the difference to you.
At Samsung, stress less, shop with confidence, and experience unbeatable prices with our Price Promise offer.
For full details, review the Terms & Conditions.
How it works
Step 1
Found it cheaper?
Did you see an identical item in stock and for cheaper at an Eligible Retailer within 3 business days of purchasing your Samsung product? Make a note of the price, product page link and the date you saw it.
Step 2
Make a claim
Fill out the claim form to make a Price Promise claim. Please use the same email listed in your original Samsung order. Also, ensure the product you are price-matching is listed in your original Samsung order as well.
Step 3
Process your claim
After you've submitted the form, our dedicated Customer Service Team will carefully review your submission and validate your claim. If we require any additional information to process your claim, our team will reach out to you directly.
Step 4
Get a refund
After we review and process your claim, you will receive an email with the outcome. If your claim is approved, you'll also get an email with refund details. If it's rejected, you'll receive an email explaining the reason. Please allow up to 30 business days for refund processing after successful delivery if your claim is accepted.
Eligibility
Purchases made from the Samsung Online Store, or from Samsung Shop App are eligible for our Price Promise offer. The Lower Priced Product must be advertised & in-stock at an Eligible Retailer on their website. Claims must be made using the claim form.
For full details, review the Terms & Conditions
Eligible Retailers
For the full list of retailers, please check the list of Eligible Retailer in our Terms & Conditions
FAQs
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How do I participate in this promotion?Make your purchase of Eligible Products from Samsung.com, or from our Shop App. If you find the exact same product cheaper online at one of our Eligible Retailers within three (3) business days from the date of purchase, you can claim back the price difference!
Note: your purchase date counts as day 1.
If your claim is approved and your order has been delivered in full, we will process your partial refund back to your original payment method. Please allow up to 30 business days for refund processing. -
Are all products eligible to participate in this promotion?No, only the following product categories are currently eligible for Price Promise matching.
- TV
- Sound Devices
- Refrigerators
- Laundry
- Vacuum Cleaners
- Cooking Appliances
- Monitors
- Galaxy Smartphone
- Galaxy Tab
- Galaxy Watch
- Galaxy Buds -
What information do I need to submit my Price Promise claim?
If you have seen the same product you purchased from Samsung.com, or from our Shop App cheaper at one of our Eligible Retailers, you will need to provide the following:
• Your Samsung Singapore order number.
• The original email address that was used for the order.
• The Product ID of the product being claimed. The product on the retailers website must exactly match your Samsung order.
• The cheaper price being requested to be matched.
• The date the cheaper price was listed on the retailer site.
• A URL to the offer on the retailers site.
• 2 screenshots of the retailers site -
1st screenshot of Product Listing Page will need to show:
- Product model name.
- Product ID.
- Retailer name or logo.
- Selling Price.
- URL.
- Add to Cart button.
- Date and time.
2nd screenshot of Cart Page will need to show:
- Products added in cart identical to your Samsung order.
- Product model name.
- Product ID.
- Retailer name or logo.
- Selling Price.
- URL.
- Date and time.
Please note:
- The cheaper product must be exactly the same as the product you purchased from Samsung.com, or from our Shop App.
- You must have submitted your claim within three (3) business days from the date of purchase.
- The product must be publicly available from one of the Eligible Retailers listed at a selling price lower than the price on Samsung.com, or from our Shop App within three (3) business days from the date of purchase.
- The product must be brand new and in stock, and it must come complete with all its original packaging.
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How many times can I claim?Claims are limited to five (5) per customer.
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I haven't received my product yet. Can I still make a claim?If you haven't received your purchased product at the time of submitting your claim, don't worry. Complete the claim form as normal, and if your claim is approved we'll process any eligible refund after your product has been delivered.
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Where can I find my product ID?You can find the product ID for your product in the order confirmation email you received from us after your purchase. It is normally listed under the product name.
It may also be listed as the Model Code, or SKU.
If you are unable to locate the product ID, please use our live chat to talk to our Customer Service team who will be happy to help. -
What criteria does my product have to meet a Price Promise?
• The Lower Priced Product must be advertised and offered by an Eligible Retailers to purchase at a lower price that is publicly available on the Eligible Retailers's Singapore website URL (e.g. www.retailer.com.sg).
• The Lower Priced Product offered must be currently in stock and available to order and pay for dispatch or collection (i.e. available to 'add to cart').
• The SKU of the Lower Priced Product must be a Singapore product and identical in terms of make, model, size or colour to the original purchased Eligible Product from Samsung.com, or from our Shop App.
• The Lower Priced Product offered must be brand new, unmodified, and in original packaging. Refurbished, reconditioned, used, damaged, returned, modified, open box, demonstrator or otherwise not in the same condition products (including their packaging) are excluded.
• Lower Priced Products available at a lower price due to loyalty/employment programmes, cashback promotions or schemes, bundle pricing, voucher codes, trade in promotions, network/data/monthly contracts or other collective deals are excluded.
• The Lower Priced Product must not be a pricing error by the Eligible Retailers.
• The Participant must be able to show reasonable supporting evidence of the above.For the full list of criteria for eligible claims, please check our Terms & Conditions.
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My screen shot image is too large to upload. What should I do?
If your image is larger than 3MB, you'll need to resize it. You can do this in one of the following ways:
A. Using a Windows PC
1. Open the image in the Windows Photo app. This should happen automatically when you double click it.
2. Click the three dots at the top-right of the window.
3. Select Resize.
4. Select Best for emails and messages.
5. Give the file a name you'll remember and click Save.You should now be able to upload the new file.
B. Using a Mac
You'll find all you need to know under Resize, rotate or flip an image in Preview on Mac 🡥.
When you've completed the steps, try uploading again.
C. Using an Android mobile device
1. Open your Android's camera.
2. Select Settings.
3. Set your Picture quality settings to Standard.
4. Take the picture again.You should now be able to upload the new file. If you're still unable to, try setting your Picture quality to Low.
D. Using an iPhone or iPad
1. Tap the Photos app.
2. Find the image of your proof of purchase.
3. Tap Edit.
4. Tap the crop button in the bottom-left corner.
5. Tap the white square button in the bottom-right corner.
6. Choose the size you'd like to crop your picture to.When you've done this, try uploading it again. If you're still unable to, follow the steps again and choose a smaller size.
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Which retailers are covered by this Price Promise?For the full list of retailers, please check the table of Eligible Retailer in our Terms & Conditions.
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I have submitted a claim. What happens next?
Your claim will be checked by one of our Customer Service team, and we'll update you on the status of your claim by email within five (5) business days.
In some instances, your claim may be declined. Common reasons why your claim may be declined include:
We couldn't validate the cheaper price
We may not have been able to validate the cheaper price purchase. This may be because the image(s) you provided didn’t include all the required information, or was blurry. Please ensure any image(s) provided clearly show:- Product model name & SKU.
- Retailer name or logo, and URL.
- Price advertised.
- Stock availability.
- Date and time.There was missing or inaccurate information
Your claim needs to include all the required fields, and valid details of your order made through Samsung.com, or our Shop App. Claims also need to be made within three (3) business days of the date of purchase (Note: your purchase date counts as day 1).The retailer requested is not eligible
We can only offer our Price Promise for Eligible Retailer, so please review this list before you submit your claim. -
How long will it take to receive my refund?Once your claim has been successfully approved, and your order has been delivered in full, we will process your partial refund back to your original payment method. Refunds typically take between fifteen (15) to thirty (30) business days.
Once your refund has been issued, we'll email you to let you know. You may need to wait a few days for the funds to appear in your account. -
Why have I not received my refund?We will process your refund to the original payment method for your order within fifteen (15) to thirty (30) business days after your claim has been approved, and your goods have been delivered in full.
If you have received an email confirming your refund has been processed, you may need to wait a few days for the funds to appear in your account.
See full Terms & Conditions
