Seamless multichannel
shopping experience
Pick up your online order at the nearest
Samsung Experience Store or access endless
assortment beyond a single store
Desktop KV
Mobile KV
Store Pickup
Get ready to embark on a new journey with your Galaxy!
Pick up your order from your nearest Samsung Experience Store*
to receive support and experience all the Galaxy accessories.

Find a Samsung Experience Store
*Available in selected locations

We have it all ready for you
  • Quick Setup
    Quick Setup
    Active your device instantly with Quick Setup and embark on your Galaxy journey
  • Smart Switch
    Smart Switch
    Seamlessly transfer your content to your new Galaxy on the spot
  • Tips & Tricks
    Tips & Tricks
    Learn how to use your Galaxy like a pro with our 10 min tutorials
  • Personalized Curation
    Personalised Curation
    Get personalised product recommendations to enrich your Galaxy experience
  • Gift Bags
    Gift Bags
    Make your purchase and visit extra special with our in-store gift wrapping service
Let's go shopping!
Shop Now
Frequently Asked Questions
  •    When can I pick up my order?
  • Your order will be ready in the stores as early as the next working day*. An email will be sent to you when your items are ready.
    *For orders placed before 12 noon.
  •    What do I need to pick up my order?
  • Bring your 'Order confirmation' email with order identification code on your phone. You'll also need a valid government-issued photo ID.
  •    How long will the store hold my reserved items?
  • Orders made online and scheduled for in-store pick up will be held at the store for 5 days. If you have not picked up your orders by the end of the 5 days, you will be automatically refunded.
  •    Can I return items bought through in-store pickup?
  • Contact Samsung Customer Service to process returns after your pickup. Register for return and we will arrange for pickup by courier.
  •    Can I change my pick up location after placing my order?
  • Unfortunately, not at the moment.
  •    Can I send someone to pick up on my behalf?
  • We hope to welcome you in person. But if you are unable to pick up the parcel, please ensure you provide a Letter of Authorisation and the assigned person needs to bring the valid IDs for verification. You can reach out to our customer service for at 1800-726 7864 for any assistance.
  •    What if I missed the pickup deadline?
  • We understand that you have a busy schedule. We will send reminder emails during the pickup window period after the arranged pickup date. Thereafter, you can reach out to our customer service for alternative arrangements at 1800-726 7864.
Online Order
Can't find what you're looking for?
You can now browse through a huge selection of Samsung products online, and
have them shipped out to you from Samsung Experience Stores*.
*Available in selected locations
Enjoy the flexibility of ordering online
  • Bigger product selection
    Bigger Product Selection
    Enjoy the endless opportunities of online products
  • Hassle-free order
    Hassle-free
    Order
    Get end-to-end order assistance from our skilled staff members  
  • Delivery to desired location
    Delivery to Desired Location
    Easily have your Galaxy shipped to any location convenient to you