Devices connected to my SmartThings hub appear offline

The settings of your Wi-Fi access point (AP) may have changed:

• Disconnect the power from your devices, then reconnect and check status on your SmartThings hub. 

• If your Wi-Fi AP is configured to support 5Ghz frequency band only, try changing the Wi-Fi AP settings to include support for 2.4Ghz frequency band.

• The Wi-Fi AP name may be hidden. 

• Move the SmartThings Home Hub closer to your Wi-Fi AP.

• Update the Wi-Fi settings on the SmartThings Home Hub.

  - Run SmartThings app > Select SmartThings Home Hub.

  - Tap More button (+) in top right corner > Settings > Wi-Fi > Update Wi-Fi settings.

If after following these steps, you are still experiencing connection problems with your devices: 

• Reset your SmartThings Home Hub.
• Delete and Re-register the Home Hub device from the SmartThings app.
• Reconnect.