Choose your location and language.

How to maintain your Samsung QuickDrive™ Washing Machine?

Last Update date : Jul 14. 2022

A healthy Washing Machine helps to prevent deteriorating performance and also prolong its lifecycle.

To learn more about how to maintain your Samsung QuickDrive Washing Machine, follow these steps:

Eco drum clean+

Perform this cycle regularly to clean the drum and to remove bacteria from it. This cycle also removes accumulated dirt from the rubber door gasket.

1 Press Power to turn on the Washing Machine

2 Turn the Cycle Selector to select ECO DRUM CLEAN⁺

3 Press and hold Start/Pause (Hold to Start)

Please note:

• When this function is on, the water temperature is set to 70 °C and it cannot be altered
• Do not use any cleaning agents for cleaning the drum. Chemical residues left in the drum will deteriorate the washing performance
• Always ensure that the drum is empty
• The ECO DRUM CLEAN+ reminder appears on the main screen once every 40 washes. It is advisable to perform the ECO DRUM CLEAN+ regularly.

Smart Check

This function enables you to check the status of your Washing Machine using a mobile device

Please note:

• To enable this function, you must first download the Samsung Smart Washer app at the PlayStore or the Apple Store, and install it on a mobile device featuring a camera operation

• Smart Check function has been optimized for Galaxy & iPhone series (applicable models only)

1 When the Washing Machine detects an issue to check, an information code will display. To enter Smart Check mode, press and hold Rinse and Spin simultaneously for 3 seconds

2 The Washing Machine starts the self-diagnosis procedure and display an information code if a problem is detected

3 Run the Samsung Smart Washer app on your mobile device, and tap Smart Check

4 Put the mobile device close to the Washing Machine’s display so that the mobile device and the washing machine face each other. Then, the information code will be recognized automatically by the app

5 When the information code is recognized correctly, the app provides detailed information about the problem with applicable counter actions

Cleaning

To clean the surface of the Washing Machine, use a soft cloth with a nonabrasive household detergent. Do not spray water onto the Washing Machine.

Add Door

To clean the Add Door, follow these steps:

1 Open the Add Door

2 Use a wet cloth to clean the Add Door

3 Once done, close the Add Door until you hear a clicking sound

Please note:

• Do not use cleaning agents to clean the Add Door. Discolouration may occur
• Dust off the door area regularly
• The Add Door may break if you apply force

Mesh filter

Clean the mesh filter of the water hose once or twice a year

1 Turn off the Washing Machine, and unplug the power cord

2 Close the water tap

3 Loosen and disconnect the water hose from the back of the Washing Machine.Cover the hose with a cloth to prevent water from gushing out

4 Use pliers to pull out the mesh filter from the inlet valve

5 Submerge the mesh filter deeply in water so that the threaded connector is also submerged

6 Dry the mesh filter completely in the shade

7 Reinsert the mesh filter into the inlet valve, and reconnect the water hose to the inlet valve

8 Open the water tap

Please note: If the mesh filter is clogged, an information code of 4C appears on the screen

Pump filter

It is advisable to clean the pump filter 5 or 6 times a year to prevent clogging. A clogged pump filter may reduce the bubble effect.

1 Turn off the Washing Machine, and unplug the power cord

2 Drain the remaining water inside the drum

3 Gently press the top area of the filter cover to open

4 Turn the pump filter knob to the left and drain off the remaining water

5 Clean the pump filter using soft brushes. Make sure the drain pump propellerinside the filter is unclogged

5 Reinsert the pump filter, and turn the filter knob to the right

Please note: If the pump filter is clogged, an information code of 5C appears on the screen

Detergent Drawer

1 While holding down the release lever inside the drawer, slide open the drawer

2 Clean the drawer components in flowing water using a soft brush

3 Clean the drawer recess using a soft brush

4 Reinsert the liquid detergent container to the drawer

5 Slide the drawer inward to close it

Please note: To remove remaining detergent, perform the RINSE+SPIN cycle with the drum being empty

Care against an extended time of disuse

Avoid leaving the Washing Machine unused for an extended time. If this is the case, drain the Washing Machine and unplug the power cord.

1 Turn the Cycle Selector to select a RINSE+SPIN

2 Empty the drum, and press Start/Pause (Hold to Start)

3 When the cycle is complete, close the water tap and disconnect the water hose

4 Turn off the Washing Machine, and unplug the power cord

5 Open the door to let air circulate through the drum

Thank you for your feedback!

Contact Us

Live Chat

General enquiries
Monday to Sunday (including Public Holidays)
Open 24 hours

Chat Now

Email

We'll respond within 1 to 2 working days.

Service Centres

1) Causeway Point
2) Plaza Singapura
3) Vivocity
4) Westgate
5) Bedok Mall

Monday to Saturday - 11am to 7pm
Sunday/Public Holiday - 11am to 5pm

Service Centre Information Service Centre Waiting Time

Samsung Members

Connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product.

Community Download App

Call Us

Product and App support
9am to 6pm daily

1800-7267864 (1800 SAMSUNG)
Overseas: +65 62283737

Repair Services

Arrange an appointment to experience a shorter waiting time.

Book an appointment Track my repair

RC01_Static Content