Common Questions about your Galaxy Z Flip

1 Do not press the screen with a hard or sharp object such as pen or fingernails or place pressure on the device

2 While folding the device, make sure they are no objects such as cards, coin or keys on the main screen. This could result in damage or

scratches

3  Avoid unfolding the device with your fingers in between

4 Do not attach adhesives such as film and stickers to the main screen

5 The device is not water or dust resistant, do not allow liquid or small particles to enter the device

6 Do not fold the device backwards away from its intended design, the device will be damaged 

The magnets are what hold the two sides securely and harmless to most users but sensitive to medical and magnetic device such as pacemaker or inplantable cardioverter defibrillators. If you are using any of these devices, it is recommended to place your device away from magnetic fields.

Magnetic objects such as Creditcards, Passbooks, Access cards or boarding passes may be damaged by the magnets in the device.  

This would not be a device defect. In order to fold center of the main screens as tight as possible, the flip has minimized the space between the displays for various use environments.  

Similar to Galaxy Fold, the Galaxy Z Flip is not water resistant  

If it feels too loose or stiff, do visit the Authorized Samsung Service Centres to check if your device is experiencing a issue of defect 

If your device feels stiff and the hinge do not function properly please visit the Authorised Samsung Service Centre and check if your device is encountering any issues  

The color of your cover may vary according to the exterior of your Galaxy Z Flip as the light trasmittance is different for each exterior glass color. It is not a hardware defect and would not affect performance or feature of your phone. 

The device isn't faulty. There would be a slight vibration while opening and closing the Z flip as force generated is transmitted to the vibrating motor located near the top of the product.

The vibration will not affect the performance, feature or hardware of the product.  

Depending on the grounding condition of your power supply, if the grounding is not good current may be felt on the metal material of your Smartphone. It is not a hardware defect, and will not affect performance or feature  

If your device is frozen and unresponsive, press and hold the side key and volume down key simultaneously for more than 7 seconds to start it