Devices unable to connect but are working on Wi-Fi
Last Update date : Jul 15. 2022
This can happen when the Wi-Fi Hub creates its own network instead of connecting to an existing network, creating two networks. This scenario is called Double NAT and can happen when:
1
The Wi-Fi Hub is plugged into a router/modem combo.
It should be placed into Bridge mode to connect to the existing network. To switch to Bridge mode, follow these steps:
![Tap Wi-Fi Hub on the home screen]()
![Tap More option]()
![Tap Network Settings]()
![Tap Bridge]()
![Tap Switch]()
It should be placed into Bridge mode to connect to the existing network. To switch to Bridge mode, follow these steps:
• Tap Wi-Fi Hub on the home screen
• Tap More option (three vertical dots on the top right)
• Tap Network Settings
• Tap Bridge
• Tap Switch
2
A second Wi-Fi Hub was set up while plugged into Ethernet (instead of connecting wirelessly to the first Wi-Fi Hub to create a mesh network).
Delete the second Wi-Fi Hub from the App, unplug the Ethernet and tap the plus icon in the App to set it up as a sub Hub
Delete the second Wi-Fi Hub from the App, unplug the Ethernet and tap the plus icon in the App to set it up as a sub Hub
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