Why is There a Small Noise When I Shake My Galaxy Phone?

Inside the Galaxy mobile phone, there is a component that functions as an OIS (Optical Image Stabilization) to minimise shaking when taking pictures with the phone. If this small part is shaken while the camera is not operating, it may hit the internal structure and make a slight rattling sound.

The OIS is a function that detects hand shaking and corrects the lens by moving the lens in the opposite direction of the shake. Due to the different OIS sizes for each product, the sound may be relatively louder depending on the product. This is due to the characteristics of the OIS and is not a product defect. The sound does not affect the function and performance of the mobile phone.

Samsung's OIS (Optical Image Stabilization) uses a combination of hardware and software processing that's advanced enough to deliver clear and sharp photos even in low light thanks to the big sensor on the Galaxy S and Note series. The multi-camera system offers dual OIS (Optical Image Stabilization) for steady shots whether you're using the wide-angle or the tele camera. So, almost any time of day, your photos will come out as vividly as you remember the moment.

If you are experiencing difficulties with your Samsung phones, tablets, or wearables, you can send us a question in the Samsung Members app.

This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the 'How to use the Samsung Members app'.