How to use the Samsung email app and open attachments
On your Galaxy phone, you can use the Samsung Email app that allows you to conveniently use various email service providers. Check out the guide below to learn how to add multiple email accounts and view attachments.
Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
How to add an email account to your smartphone
Email accounts such as Google, Yahoo, and Microsoft can be automatically linked to the Samsung Email app, while other accounts can be linked manually.
Note: The Samsung Email app can be downloaded from the Galaxy Store or Google Play Store.
If you use an email client from Google, Yahoo, or Microsoft, all you need is an email address and password. The Samsung Email app will be able to set up the account type and server settings automatically.
Step 1. Open the Email app, and then select the type of email account you want to add.
Step 2. Enter your account information to login.
Note: The sign-in step may vary depending on the type of email you have. After the app is connected to your email client, you may need to approve the privacy policy to the settings it needs to function correctly.
To add another email address, tap on the Email settings icon, and then choose + Add account. You can view the multiple email accounts at once within the Samsung Email app.
If you use an email client other than Google, Yahoo, or Microsoft, you will need to set up your account manually.
Step 1. Open the Email app, and then select Other.
Step 2. Enter your account information, and then tap on the Manual setup button.
Step 3. Select the account type that is best for you. If you are using your emails on multiple devices, it is recommended to select IMAP account.
Step 4. Enter your Incoming server and Outgoing server details. If you are using an email client that is recognised by the Samsung Email app, these sections should have autocompleted. Tap Sign in to finish setting up your email.
Note: If you need detailed information about your email settings, your email provider can provide you with support.
How to compose and send emails
The Samsung Email app allows you to write and send emails from your existing email accounts. You can also attach files from your phone in an email.
Step 1. Open the Email app, and then tap the compose icon in the bottom right corner.
Step 2. In the To field, enter the email address of the person you want to send an email to. You can also tap the contact icon to choose an existing contact.
Step 3. Enter the email subject in the Subject field and type out your message in the message box.
Step 4. When you're done writing your email, tap the send icon (paper airplane) in the top right corner.
Note: Once an email has been sent, you cannot recall or edit the email.
You can use the Samsung Email app to send files from your phone as email attachments. Start by composing an email.
Step 1. Tap the Paperclip icon.
Step 2. Select the app where the files that you want to send are stored.
Step 3. Select the files that you wish to send, and then tap Done.
Step 4. Your files will appear in the body of your email, and then tap the send icon.
If emails contain an attachment, a paperclip icon will be displayed next to the email in the mailbox. When you save an attached file, it is saved in the internal storage of your phone, and you can find the file in the Downloads folder in the My Files app.
Find out more about using the My Files app at ‘How to manage files on your Galaxy Phone’ with Samsung Support.
Step 1. Open the Email app, and then select the email that has an attachment.
Step 2. Tap on the attachment or tap Save to download it.
Step 3. Once your attachment has finished downloading you will be prompted to open it with a suggested app. If you would like to open the attachment, tap on your preferred app.
If the downloaded attachment won't open, first check the format of the attachment. Once the attachment has been downloaded it can be found at any time in the My Files app. In order to open the downloaded file, most of the supported apps are already installed on your phone, but you may need a special viewer app for that file.
If the file doesn't open even though it's an attachment in a format recognised by the device, you may be able to fix the problem by removing the email account and adding it again. Follow the steps below to remove your account.
Step 1. Open the Email app, and then tap on the Menu icon.
Step 2. Tap on the Settings icon, and then select the account that you want to remove.
Step 3. Tap on Remove on the top right, and then tap Remove in a pop-up again.
Note: Device screenshots and menus may vary depending on the device model and software version.
If you are experiencing difficulties with your Samsung phones, tablets, or wearables, you can send us a question in the Samsung Members app.
This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the 'How to use the Samsung Members app'.
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