Samsung SmartThings Arrival sensor won't connect
Last Update date : Oct 08. 2020
If after initial setup and your Samsung SmartThings Arrival sensor won't connect, ensure that SmartThings Hub is installed and follow these steps:
1
Delete the sensor
On Samsung SmartThings home screen, tap Arrival sensor device > tap More (3 vertical dots on the top right) > Edit > Delete device
On Samsung SmartThings home screen, tap Arrival sensor device > tap More (3 vertical dots on the top right) > Edit > Delete device
2
Reset the sensor
a. Tap + on the home screen > Add Device > SmartThings > Presence Sensors
b. While the Connect Home is searching, press and hold the Connect button in the sensor until the LED turns off (about 6 seconds)
a. Tap + on the home screen > Add Device > SmartThings > Presence Sensors
b. While the Connect Home is searching, press and hold the Connect button in the sensor until the LED turns off (about 6 seconds)
3
How far away is the sensor from the Connect Home?
a. Bring the sensor within 10-feet (3-meters) of the Connect Home and try the reset and repeat the steps detailed in Setup. Confirm the sensor is working
a. Bring the sensor within 10-feet (3-meters) of the Connect Home and try the reset and repeat the steps detailed in Setup. Confirm the sensor is working
4
Confirm the LED is blinking
5
Check that the battery is not drained and is firmly seated within the casing. Replace the battery if necessary (1 CR-2032). To remove the battery, follow these steps:
a. Insert a small flathead screwdriver into the groove at the base of the sensor
b. Gently twist the screwdriver. The plastic case should pop open
c. Remove the circuit board from the case
d. Hold the circuit board steady with one hand while sliding the flathead screwdriver underneath the battery until it pops out
a. Insert a small flathead screwdriver into the groove at the base of the sensor
b. Gently twist the screwdriver. The plastic case should pop open
c. Remove the circuit board from the case
d. Hold the circuit board steady with one hand while sliding the flathead screwdriver underneath the battery until it pops out
6
Check that the sensor did not pair in the background or pairs silently and the spinner on the pairing screen doesn't go past Searching for devices
a. To check, go the device list in the App: My Devices. Look for a device with the generic name Arrival Sensor
a. To check, go the device list in the App: My Devices. Look for a device with the generic name Arrival Sensor
7
Reboot the hub
a. Tap Wi-Fi hub on home screen > Tap the picture of Wi-Fi hub device > Reboot Device > Reboot
b. If the Connect Home does not respond to the reboot command, hard reboot it by unplugging the power for 30 seconds
a. Tap Wi-Fi hub on home screen > Tap the picture of Wi-Fi hub device > Reboot Device > Reboot
b. If the Connect Home does not respond to the reboot command, hard reboot it by unplugging the power for 30 seconds
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