Troubleshooting a problem when using Smart View

Your phone should be connected to the same network as your smart TV. Follow the steps below to check that the same Wi-Fi connection is being used.

Step 1. Swipe down from the top of your phone’s screen to open the Quick panel.

Step 2. Touch and hold the Wi-Fi icon to open your device's Wi-Fi settings. 

Step 3. Here you can make sure you are connected to the correct network and change it if necessary.

If your TV requires permission, you need to select Allow on TV.

Step 1. Tap the Smart View icon on the Quick panel.

Step 2. Select your TV.

Make sure your TV's software is up to date. If you have a Samsung Smart TV, check for available software updates from the settings menu.

Step 1. Navigate to Settings, and then select Support.

Step 2. Select Software Update, and then select Update Now.

Step 3. If there are new updates, the updates will be downloaded and installed on your TV. If there aren't any new updates, select OK to exit.

If the image on your phone looks too small on the TV’s screen, you can adjust the aspect ratio in Smart View. On your phone, tap the blue Smart View icon, then tap the Phone aspect ratio. You can choose the settings you want here.

If the above methods do not work, you may bring your device back to factory default settings just like when you powered on your device for the first time. Please note that factory resetting a mobile device is not reversible. Please make sure all your information is saved to a backup somewhere else before attempting to reset your phone.

Step 1. Go to Settings > General management.

Step 2. Tap on Reset > Factory data reset.

Step 3. Scroll down the page and select Reset.

Step 4. Select Delete all.