What to do when the volume of Buds Pro are different?

The volume of your Galaxy Buds Pro may be different on the left and right, if the earbuds are not worn properly.

For the best sound quality, it is very important to place the Galaxy Buds Pro properly in your ears. Otherwise, they may not work, or sound quality may be poor.

First, you can find out more about how to properly wear Galaxy Buds Pro and how to use them at 'How to properly use Galaxy Buds Pro' with Samsung Support.

If the volume levels on the left and right is different even though you wear the earbuds properly, check the Left/right sound balance setting in the Galaxy Wearable app and change it to the center as shown below.

Step 1. Open the Galaxy Wearable app, and then tap Advanced.

Step 2. Tap the Hearing enhancements menu.

Step 3. Set the Left/right sound balance to the center.

If you are experiencing unusual behavior on Samsung mobiles, tablets or wearables, you can send us a question in the Samsung Members app.  

This allows us to take a closer look at what is happening. The data is anonymized and only held for the duration of the investigation. Find out more about sending an error report through the 'How to use the Samsung Members app'.