What to do if Galaxy Buds Pro noise control isn't working

Under the following conditions, sound may leak out and performance may be degraded.

Case 1. If the earbuds are not properly worn or the earbuds do not fit tightly in your ears.

Case 2. If the size of the ear tip being used is smaller than your ear hole.

Case 3. If the ear tip is not properly installed in the earbud groove.

Method 1. For the the best quality sound, it is very important to place the Galaxy Buds Pro properly in your ears. Othewise, Active noise cancelling may not work. Try to wear the earbuds such that they fit tightly without space between your ear hole and the ear tip.

Method 2. Make sure that the ear tips and the grooves of the earbuds are completely installed. The latch at the bottom of the earbud should be aligned with the groove of the ear tip and cover the latch with the ear tip.

Method 3. If the above actions do not solve the problem, try changing the ear tips to one size larger and wearing them.

Find out more about the noise control feature of Galaxy Buds Pro at ‘Experience Noise controls mode on your Galaxy Buds Pro’ with Samsung Support.

If you are experiencing unusual behavior on Samsung mobiles, tablets or wearables, you can send us a question in the Samsung Members app.  

This allows us to take a closer look at what is happening. The data is anonymized and only held for the duration of the investigation. Find out more about sending an error report through the 'How to use the Samsung Members app'.