What to do when there is no sound in my wired headphones

If you connected wired headphones but cannot hear sound from your Galaxy device, your headphones may be defective, or there may be an issue with your device's headphone jack. Read the following guide to troubleshoot your issue.

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Check for physical damage to your wired headphones. If the audio jack is bent or broken, or the cable is damaged or exposed, you may not hear audio from your headphones.

• Even if you don’t see any physical damage, the headphones may be damaged. If you have another device to connect to the headphones, try testing them with that device.
• Check if the headphones are fully inserted into the sound jack of the device. If it is not fully inserted, the headphones may not be recognized, and sound may play through the device speakers.