What to do when you encounter error on Samsung TV Smart Hub?

Last Update date : Oct 12. 2020

When you are having issue on Smart Hub or when it is not working properly, follow these steps:

Reset Smart Hub

Please note this option resets all Smart Hub settings to their factory defaults amd deletes information related to Samsung accounts, linked services account, Smart Hub service agreements and Smart Hub applications   

1 From the Home screen, navigate to and select Settings
2 Navigate to and Select Support
3 Select Self Diagnosis
4 Select Reset Smart Hub
5 Enter your PIN

Firmware Upgrade

Check that your TV is updated to the latest firmware, if it's not you may follow these steps:

1 From the Home Screen, navigate and select Settings
2 Navigate to and select Support
3 Select Software Update
4 Select Update Now
5 Please wait while the TV checks for any available update
6 To finish, select ok

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